Sales and follow-up
Enquiry capture, ownership, quote tracking, and reminders, so good opportunities don't go cold quietly.
Business systems & implementation
Connect the systems your business depends on.
We help you improve how enquiries, orders, tasks and information move through your business — from configuring existing tools to delivering clearly scoped integrations and workflows.
Where this applies
Four places systems work usually pays for itself.
Every business is different. We don't assume every platform can connect to every other platform — what's possible gets confirmed before anything is quoted.
Operations and handovers
Moving approved information between sales, onboarding, and delivery without rebuilding the record by hand.
Repeated administration
Reducing duplicate entry and unnecessary manual steps in a process your team repeats every week.
Reporting
Making agreed operational information visible without repeatedly rebuilding the same report by hand.
How we decide what to build
Improve, connect, or build — in that order.
1. Improve what you already use
Most tools do more than they're currently set up to do. We check this first.
2. Connect tools where it's worthwhile
Where two systems genuinely need to talk to each other, we connect them.
3. Build something custom
Only when the requirement genuinely justifies it — not as a default.
What a project delivers
The same structure, every time.
- Requirements — what needs to change, and why
- Agreed scope — what's included, what isn't, and the price
- Implementation — the actual build or configuration work
- Testing — checked before anything goes live
- Documentation — so the system doesn't depend on memory
- Training — your team knows how to use what's been built
- Post-launch stabilisation — fixing what only shows up in real use
What a handover looks like
A short sample workflow map (enquiry → CRM → task → reminder) with the same documentation and training notes a real project would receive, built on demonstration data so you can see what "properly implemented" actually looks like before you commit to anything.
How charging works
We explain the model. We don't publish prices we haven't approved.
Example figures only get published once the delivery team has approved the scope and cost assumptions behind them — so what you see below is the structure, not a price list.
Always separate
- Initial review — free
- Technical discovery — scoped and priced separately, where needed
- Implementation — quoted against agreed deliverables
Shown separately, not bundled in
- Third-party licences and software costs
- Equipment, where relevant
- Any ongoing service, agreed on its own terms
Want the specifics first?
CRM-specific work has its own page.
If the problem is specifically about leads, pipeline, or follow-up, see CRM & integrations for the detail. Ecommerce operations live on the ecommerce systems page.